I’ll be building on this page dedicated to customers.
It’s one of the most important parts for running a business of any kind.
These are the people that go around searching for you as a business owner.
The better you understand them improves your chances of success in any online endeavor you start.
What difference is there between a client and customer?
A customer buys products or services from a company.
The client is usually a certain type of customer that purchases professional services.
An example would be the customer that buys a simple bottle of lemonade.
The client would consistently buy a set amount of bottled lemonade because the service and price is right for them.
Why is a customer important?
A customer’s important because they drive revenue to the company.
They provide valuable feedback that allows the business to make improvements.
Even the type of customers you attract help provide competitive advantage in more ways than what they’re usually given credit for.
What are some of the reasons why clients might choose Upwork over Fiverr?
Upwork attracts clients with longer term projects and higher budgets.
They also have plenty of financially inspiring freelance success stories with people that didn’t have much experience.
Most only had a laptop and a good work ethic.
Upwork freelancers can also create highly customizable contracts with their clients.
And plus having the option to work with their clients on a pre-defined Project Catalog offer-list is another win for them.
Customer FAQs
Why customer experience is more important than Advertising
Customer experience creates loyal customers.
These are the ones that’s most likely to praise your company openly through word-of-mouth marketing.
And with a 92% approval rate it only strengthens the reason to focus on it more.
Customers are willing to pay more for the experience your company offers.
That’s to put things plain and simple.
Why customers need to be satisfied
Customers need to be satisfied because it’ll whether you’re meeting their demands.
It shows where you’re doing good at.
If you ever heard “it’s cheaper to keep her” that actually applies here.
It’s better to keep existing customers than having to earn new ones.
Customers prefer to be treated well and it pays off when they’re happy enough to refer your business to other people.
Why customer service is so rare
Customer service is rare because there’s way less people these days that believe in “going the extra mile.”
Managers aren’t rewarding working workers for providing good customer service.
And with that makes a weak employee culture.
Ultimately that means a lack of measurement and accountability all across.
Why customers abuse Cash On Delivery Service?
When there’s “loose ends” in a flawed system it tempts most to take advantage a service wrongly if the chance is there.
It might slow in fraudulent ways such as frequent returns made if there’s an option to exploit a system.
The legitimate problems customers may face could be higher costs that sellers make in an effort to secure profit.
And there’s also the chance that cashflow problems could arise.
It’s where the buyer might have money but it’s on a financial channel not accepted by the business.
RealTalkAJ 