RealTalkAJ

I’ll be going over how LiveChat helps you connect with customers.

How LiveChat helps you connect with customers

It sends messages instantly. This tool allows customers to directly speak with your business. A good classic never goes out of style and having this tool will allow your personality to shine 24/7. There’s questions that it’ll prompt your visitors to answer and help them reach decisions. Whenever there would be a question about your product/service LiveChat software will take care of it on your behalf.

Sending messages instantly

Being able to send messages instantly becomes a huge advantage when it comes to effective communication.

This is what lets you get in touch with your prospect immediately.

It adds convenience to your customer’s experience.

Letting customers speak directly with a company’s brand

There’s faster communication that way.

To be more specific it’s much more efficient when it comes to one on one communication which is proving to be the preferred method of interaction.

Personality is able to shine 24/7

There’s not any awkward phone calls this way.

Check out what this member on Reddit had to say about this scenario:

This is what I got from the story shared by the user:

• They did chat support for 8 months
• Ran into people with the same problems in their experience
• Some were polite to deal with and others were unpleasant at times
• The script they were given only worked perfectly for one client while another took way more time than expected

My heart goes out to people who have to take this type of work because you have to have a crazy amount of patience to deal with it.

I say that because I’ve done this type of work before and it only lasted a month.

This should open the eyes to a business owner that’s considering hiring agents to handle their calls.

It’s not to say that people are completely obsolete when it comes to this type of work but when there’s unpredictability like what this person had it could prove to be a time-waster.

Plus there’s not a guarantee that you’ll have agents who are completely willing to be that patient when dealing with your clients.

That’s where having a digital agent could be more helpful.

finding solutions through asking the right questions

Empathy.

Salesforce has a list of 15 skills you could use to provide better customer service skills; that’s only one of them.

I chose that specific skill because that in essence is the quality that’ll allow you to go the extra mile for your client.

If you can put yourself in the shoes of the person you’re helping then you’ll be that much more effective with actually being helpful.

livechat software becomes your own personal assistant

Automated chat on your site can be a complete game changer if you allow it to be.

It’s having a personal assistant that understands the ins and outs of your business.

That’s invaluable to have when you’re looking to outsource work that you would have to pay someone else to do.

It’s something that you’ll have to consider at some point in your business career if you plan on keeping a strong online presence.